Case Manager Personal Assistant

Liverpool

Our team of Rehabilitation Case Managers provide proactive case management and advice, in order to facilitate swift recovery from injury and return to work. We are seeking a Personal Assistant to provide administrative and technical case support to Case Managers and to ensure optimal customer service.

Primary Responsibilities

  • Acknowledging and putting referrals onto the system
  • Data entry and MI checking for new and existing cases
  • Report quality checking and sending to customers as per the agreed process
  • Allocating cases to cases managers in the desktop team and checking the case against referral criteria
  • Seeking joint instruction from claimant solicitors
  • Facilitating consent process and Injured Party feedback
  • Developing and maintaining a good working relationship with all stake holders (Insurers, Solicitors, Injured Parties, Case Managers and Suppliers/Treatment Providers, Employers)
  • Resolving queries to the satisfaction of all stakeholders
  • Liaising with stake holders to pursue approval for rehabilitation
  • Reviewing, analysing and assessing the status of the cases where you have been set specific tasks ensuring they are progressing as planned in a timely manner
  • Understand technical barriers and how these may impact on a rehabilitation plan and react accordingly to facilitate their resolve
  • Pursue updates and reports from treatment providers
  • Strategic recruitment of suppliers including agreement of terms of business, negotiating fees and service levels
  • Financial management of a case including capturing costs, approval, processing purchase and sales invoices
  • Provide detailed MI to stakeholders
  • Adhere to and facilitate the meeting of service level agreements

Person Specific

We are looking for a candidate who has a proven track record in working in customer service and or who has a degree education and is looking to develop their career in customer service work.

The following skills are desired for any potential candidate;

  • Excellent communication and negotiation skills
  • Excellent customer service skills
  • Excellent telephone manner
  • Ability to work under pressure
  • Enthusiastic and self-motivated
  • Attention to detail
  • Excellent Organisation skills
  • The ability to communicate and build rapport with people at all levels
  • To be able to work independently through own initiative as well as being an effective member of a team
  • Able to demonstrate flexibility and adaptability at all times
  • Good IT skills, knowledge of MS Word, MS Excel and Outlook

In return you will be offered the following:

  • Comprehensive induction, learning, development and coaching program
  • Company Benefits

Salary: DOE

closing date:

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