Clinical Services Manager


You will be responsible for the quality of the clinical delivery within the treatment unit and facilitating the Quality Manager with clinical governance activities within The Treatment Network (TTN). You will be ensuring cases are managed to achieve optimum clinical quality via the clinical governance and audit programme. In addition, you will be a member of the operations management team and as such accountable for the clinical performance of the treatment unit.


  • Provide clinical supervision of case management referrals and the dedicated TTN team who manage them
  • Ensure sufficient clinical oversight of TTN direct referrals Is in place
  • Supporting the clinical selection of suppliers through finding appropriate clinical options, checking their relevant experience and auditing the quality of their work
  • Provide clinical supervision of the clinical experts within TTN, particularly those identified as under performing
  • Documenting clinical processes that have been developed and are utilised within TTN
  • Coordinate the clinical service delivery training programme for all CCOs, identifying specific areas of development in each of the teams
  • Promote continual improvement within the clinical quality of TTN services, ensuring quality and service are in line with NICE guidelines and individual professional bodies.
  • Undertake management duties and tasks in accordance with the direction of the Head of Operations.
  • Respond to all clinical complaints in line with complaints process and where required assist the Operations Manager with clinical detail on any operational complaint
  • Prepare a monthly report to cover clinical performance including a summary of key events in the month.
  • Ensure quality assurance for clinical delivery through a structured audit programme
  • Attend customer meetings as required, assist with business development activities and be prepared to travel outside standard working hours and stay away from home overnight.
  • Achieve objectives as agreed with your manager and documented in your performance plan.
  • Maintain the confidentiality of information.
  • Reduce the risk of injury to yourself and your team by co-operating with the health and safety conditions.
  • Promote and enhance the corporate image of TTN.
  • Comply with TTN’s people policies, processes and procedures

Managerial DNA

Customer Focus and Commercial Awareness

  • Demonstrate the ability to create and maintain friendly customer relations through courteous manner.
  • Accurately identify customer needs and promulgate this to team members.
  • Identify factors which affect customer needs and the efficiency of operations and service.
  • Maximise use of team member resources.


  • Display energy and enthusiasm for the role.
  • Conduct team meetings confidently and effectively.
  • Apply interpersonal skills to communicate effectively with a wide range of people.
  • Possess telephony skills that result in effective communication.
  • Communicate effectively in writing with good keyboard skills.
  • Have a good knowledge of MS Word and a knowledge of MS Excel.

Self management, Creativity and Innovation

  • Have the ability to analyse situations, solve problems and execute decisions.
  • Seek out new ideas by encouraging creative thinking.
  • Be responsive to change and be able to adapt to new processes and procedures as required.
  • Demonstrate flexibility and adaptability at all times.

Strategic thinking

  • Understand TTN’s model of service delivery and how “clinical oversight by exception” is implemented”
  • Implement and monitor the Clinical Quality Framework
  • Knowledge of whiplash, complex orthopaedic and psychological trauma treatment pathways

Managing people

  • Assess competence of individual team members.
  • Understand how to provide supervision for team members.
  • Identify training needs and an ability to coach and develop team members.
  • Plan, prioritise and delegate work.

Process and Procedure

  • Correctly implement and maintain systems to monitor quantity, quality and cost.
  • Demonstrate a thorough knowledge of case management practice and how TTN services can meet Case Managers’ needs
  • Interpret and apply injury rehabilitation principles in accordance with customer philosophy
  • Have a thorough knowledge of the Rehabilitation Code 2015, the CMSUK Standards of Practice, the VRA Standards of Practice and any other relevant standards that may be introduced to the rehabilitation and treatment market.


  • At all times demonstrate TTN’s values with colleagues, customers and suppliers

Salary: DOE

closing date:

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