Employers FAQs

Following a completed referral, we will commence the contact process with your employee within three working days. Telephone Initial Needs Assessments will then be conducted three days following successful contact with the employee and a report will be shared with you with the five working days following the assessment.

Rehabilitation plans are reviewed and re-evaluated regularly throughout our case management process to ensure the best possible support is being provided to the Injured Party. These updates and reviews are sent to you on a regular basis for you to ascertain progress in a case. In addition, the Case Manager will stay in contact with you via email and telephone to inform you of every communication and intervention outcome throughout the case.