Claimant Solicitors FAQs

Yes, any rehabilitation or treatment plans will be sent to you by the Case Manager for your approval before initiating any interventions.

Rehabilitation plans are reviewed and re-evaluated regularly throughout our case management process to ensure the best possible support is being provided to the Injured Party. These updates and reviews are sent to you on a regular basis for you to ascertain progress in a case. In addition, the Case Manager will stay in contact with you via email and telephone to inform you of every communication and intervention outcome throughout the case.

For Desktop Case Management, we will offer an assessment within five working days of successful contact with your client with a report shared with you within five working days of the assessment.

For Field Case Management, an INA is offered within ten working days of successful contact with your client. The comprehensive report is then shared within the ten days following the assessment.

For Specialist or Catastrophic Case Management, this report may take up to fifteen working days to be shared.

To ensure that you identify the best possible expertise to support your client’s rehabilitation, we have created an accessible Case Manager CV Search Portal tool. By completing a simple form that outlines the Injured Party’s injuries and location, you can identify the expertise of our Case Managers most suited to your case. It’s also possible to refine your search by professional body and clinical qualification to identify the most appropriate support for your client. You can then select to view up to 5 Case Manager CV’s which will be downloaded to your inbox at the touch of a button.

When we receive a completed referral, we will contact the Injured Party within three working days.