Desktop Case Management for Defendant Solicitors and TPAs

Managing cases by phone and online

Desktop case management is the right choice for minor injuries, accidents and conditions, with the case managed through telephone calls or online communication. There’s no need to spend time waiting on face-to-face referrals and assessments when an expert Case Manager can dive straight into helping the injured person, coordinating with you, any opposing legal teams, and medical professionals, to start the journey to an optimum recovery.

 

How it works
  • A dedicated, experienced Case Manager is assigned.
  • An initial needs assessment is carried out over the phone.
  • We set rehabilitation goals and coordinate treatment.
  • Regular progress tracking keeps everyone informed.
  • We come back to you with clear, understandable reports.
  • The injured person is supported to an optimum recovery
What it's suitable for

Desktop case management is a cost-effective way of supporting the best possible outcomes from minor injuries.

By putting expert Case Managers at the end of a phone or video chat, it’s designed to reduce costly risks or delays by making sure an expert is always on hand to manage the rehabilitation and intervene quickly if needed.

 

Key benefits
  • Efficient – with no need for in-person appointments or travel
  • Flexible – assessments take place remotely, at a time that suits the individual
  • Responsive – because we’re only ever a call away, we can adjust treatment plans quickly and closely monitor an Injured Party’s progress and rehabilitation needs
  • Collaborative – Case Managers will liaise with all healthcare professionals involved in the client’s rehabilitation to ensure effective communication between all involved is achieved, with a view to maximising recovery.
  • Cost-effective – remote management lets us provide an exceptional service in a cost-effective way

Meet our Desktop Case Managers

Team Member

Lydia Moore

Rehabilitation Case Manager

Team Member

Jane Rees

Clinical Lead for Desktop Case Management

Team Member

Charlotte Bolton

Rehabilitation Case Manager

Team Member

Lisa Mynott-Smith

Rehabilitation Case Manager

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Lydia Moore

Lydia Moore

Rehabilitation Case Manager

Lydia is a highly skilled nursing professional with a decade of post-qualification experience. She has significant experience leading the development and delivery of timely and effective bespoke rehabilitation packages for orthopaedic injury and post-surgery rehabilitation and is adept at collaborating with multi-disciplinary teams.

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Jane Rees

Jane Rees

Clinical Lead for Desktop Case Management

Jane has worked as a Case Manager in both Australia and the UK since 2006. In this time, she has gained extensive clinical leadership experience in Multi-Trauma, Catastrophic and now the Desktop team. With specialisms in musculoskeletal and orthopaedic injury, Jane supports an effective and sustainable return to work and function, using a range of assessments to ensure her clients regain their independence safely.

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Charlotte Bolton

Charlotte Bolton

Rehabilitation Case Manager

Charlotte first gained rehabilitation experience when studying as a Sports Therapist at university. In this time, she supported many different football teams, ranging from amateur to semi-professional, providing basic maintenance for players on and off the pitch, whilst also offering first-aid assistance pitch-side. This led her to provide sports rehabilitation to professional football team, Bolton Wanderers, assisting players following their injuries from post-op through to return to play and also offering soft tissue support and sports massage. Whilst Charlotte continues to provide sports rehabilitation as a volunteer at an amateur football club, her work now focuses on assessments, planning, providing appropriate treatments, exercise prescription and strengthening rehabilitation for a range of musculoskeletal pathologies from point of injury to returning to work or function, whilst also helping long-term clients with maintenance.

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Lisa Mynott-Smith

Lisa Mynott-Smith

Rehabilitation Case Manager

Lisa's nursing career involved working on a busy orthopaedic ward, assisting patients with activities of daily living and delivering post traumatic and surgical orthopaedic interventions and in A&E. This is also where she developed considerable experience with telephone triage and assessment through her work for NHS 111. As a Desktop Case Manager, this ability to work under pressure, identify solutions quickly and communicate clearly with people has been invaluable. She is proficient at developing bespoke rehab plans and making appropriate onward referrals to maximise recovery and facilitate timely, safe and sustainable return to work and function.

Find your specialist Case Manager

Find a Case Manager

Supporting legal firms and their clients

Our award-winning Case Managers work together with Solicitors and legal experts around the UK. We work together with you to evolve your processes and support the rehabilitation of the people who need us. We work together, using expert case management, because when we do, optimum outcomes can empower recovery.

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Awards and Memberships

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