Desktop Case Management for Insurers
Managing cases by phone and online
Desktop case management is the right choice for minor injuries, accidents and conditions, with the case managed through telephone calls or online communication. There’s no need to spend time waiting on face-to-face referrals and assessments when an expert Case Manager can dive straight into helping the injured person, coordinating with you, any legal teams, and medical professionals, to start the journey to an optimum recovery.
- A dedicated, experienced Case Manager is assigned.
- An initial needs assessment is carried out over the phone.
- We set rehabilitation goals and coordinate treatment.
- Regular progress tracking keeps everyone informed.
- We come back to you with clear, understandable reports.
- The injured person is supported to an optimum recovery
Desktop case management is a cost effective way of supporting the best possible outcomes from minor injuries.
By putting expert Case Managers at the end of a phone or video chat, it’s designed to reduce the risks to Insurers by making sure an expert is always on hand to manage the rehabilitation and intervene quickly if needed.
- Efficient – with no need for in-person appointments or travel
- Flexible – assessments take place remotely, at a time that suits the individual
- Responsive – because we’re only ever a call away, we can adjust treatment plans quickly and closely monitor an Injured Party’s progress and rehabilitation needs
- Collaborative – Case Managers will liaise with all healthcare professionals involved in the client’s rehabilitation to ensure effective communication between all involved is achieved, with a view to maximising recovery.
- Cost-effective – remote management lets us provide an exceptional service in a cost-effective way
Meet our Desktop Case Managers
Lydia Moore
Rehabilitation Case Manager
Lydia Moore
Rehabilitation Case Manager
Jane Rees
Clinical Lead for Desktop Case Management
Jane Rees
Clinical Lead for Desktop Case Management
Charlotte Bolton
Rehabilitation Case Manager
Charlotte Bolton
Rehabilitation Case Manager
Lisa Mynott-Smith
Rehabilitation Case Manager
Lisa Mynott-Smith
Rehabilitation Case Manager
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Lydia Moore
Rehabilitation Case Manager
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Jane Rees
Clinical Lead for Desktop Case Management
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Charlotte Bolton
Rehabilitation Case Manager
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Lisa Mynott-Smith
Rehabilitation Case Manager
Additional Features of our Case Management Approach
The Treatment Network
With access to over 5000 medical experts in their field, nationwide, our sister company, The Treatment Network, provides our case management services with the most appropriate intervention for physical, psychological and hospital support.
The Treatment Network
With access to over 5000 medical experts in their field, nationwide, our sister company, The Treatment Network, provides our case management services with the most appropriate intervention for physical, psychological and hospital support.
Digital Treatment Services
Supporting the clinical interventions of the case management process and providing our injured clients with the most appropriate treatment for their injuries is our innovative digital treatment services.
Digital Treatment Services
Supporting the clinical interventions of the case management process and providing our injured clients with the most appropriate treatment for their injuries is our innovative digital treatment services.
Assessments
Helping our Case Managers determine the right treatment pathway and rehabilitation course for Injured Parties and enabling them to provide you with accurate progress reports are our specific assessment services.
Assessments
Helping our Case Managers determine the right treatment pathway and rehabilitation course for Injured Parties and enabling them to provide you with accurate progress reports are our specific assessment services.
Working with Insurers for the best possible outcomes
Our award-winning Case Managers work together with Insurers around the UK. We work together with you to evolve your processes and support the rehabilitation of the people who need us. We work together, using expert case management, because when we do, optimum outcomes can empower recovery.
Awards and Memberships
