Embrace Major Incident Rehabilitation Service for Insurers

Dedicated MIRS Helpline

A dedicated Crisis Management team is assigned to all MIRS cases, providing instant access to people with the right expertise and specific training to deal with major trauma.

Upon instruction, a telephone helpline is provided to all injured parties, either to encourage self-referral or from direction via the Claims team to attain early access to support, education and treatment.

Initial Needs Assessments

Our Crisis Management team arranges bespoke triage and Initial Needs Assessments (INA’s) for each individual to identify their complete rehabilitation needs. This will include trusted advice and support for both physical and psychological symptoms.

These assessments are delivered via telephone or video call, allowing injured parties to access support, necessary treatment and advice as quickly as possible following a major incident.

Experts on the Ground

Once we’ve worked with you to identify the needs of the Injured Party, Corporé’s Case Managers will arrange for Clinical Experts to access the site of the incident and provide vital face-to-face support.

Treatment

Following assessments, treatment is then arranged by our Case Managers. Dependent on the Injured Party’s needs, they’ll be able to access both NHS and private treatment services, as well as our own in-house services. This includes trauma-focused counselling, physiotherapy and specialist treatment.

Throughout treatment, our Case Managers use assessments to validate recommendations and monitor recovery to report back to the insurer, eliminating costly over-treatment.

In-House Psychological Treatment Team

Our in-house Psychological Treatment services team provides holistic support to individuals following major incidents. While treatment is being provided for any physical injury, our in-house team of Clinical Psychologists and Psychotherapists will support any psychological concerns triggered from a traumatic incident. They provide a professional, empathetic service for both the injured party and their families or co-workers.

Whilst NHS and NICE (National Institute of Clinical Excellence) guidelines recommend a period of ‘watchful waiting’ following a traumatic event, our in-house Psychological Treatment team may be initiated further down the rehabilitation plan to provide holistic, bespoke support to injured parties to achieve better overall outcomes following catastrophic events.

Embrace MIRS in the Workplace

Where major incidents occur at work, Corporé provides Occupational Health support and advice to employees and their line managers, either via our MIRS helpline or with onsite support, depending on your requirements or the nature of the incident.

This process allows employees and managers to speak directly with an expert clinician to support and progress the return to work process.

Overarching Clinical Governance

Our overarching Clinical Governance framework ensures the highest clinical quality is provided in all catastrophic cases. Through regular audits, feedback and training we can provide robust Clinical Governance and quality to all our cases. This governance is guaranteed by our own in-house teams, and external oversight, for additional peace of mind.