Multi-Trauma Case Management for Defendant Solicitors and TPAs
Managing cases with multiple or significant injuries
Like the name suggests, multi-trauma case management is the right choice if somebody’s suffered multiple injuries. But it’s also designed to help people who’ve suffered a substantial injury that needs rehabilitation, pain management, or even surgery. Here’s how.
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How it works
- A dedicated, experienced Case Manager is assigned.
- An initial needs assessment is carried out in the home.
- We set rehabilitation goals and coordinate treatment.
- We arrange pain management and any required surgery.
- Regular progress tracking keeps everyone informed.
- We come back to you with clear, understandable reports.
- The injured person is supported to an optimum recovery.
What it's suitable for
Multi-trauma case management is designed to help anyone who’s suffered substantial, or multiple injuries beyond the minor, but not catastrophic or life-changing.
We’ll expertly assess the range of injuries, and handle everything to support that optimum recovery – pain management, physical rehabilitation and psychological treatment, even surgery. And by assigning a Case Manager with the right experience, we can make the right interventions at the right time.
Key benefits
- Professional – in-depth assessments are carried out by trained, experienced clinical professionals
- Flexible – we tailor treatment, rehab and pain management plans to the individuals.
- Responsive – constant contact with the injured person lets us respond to changes in their condition.
- Holistic approach – Beyond physical rehabilitation, our Case Manager also ensures psychological and emotional support is in place, especially where there is trauma or anxiety related to the injuries. It is also important that the Case Manager considers the impact on the client’s wider life roles, including family, leisure and work and provides support in these areas.
- Practical – Our Case Managers help with arrangements for care and support at home, equipment, or temporary adaptations such as mobility aids or home modifications. However, the focus remains on returning the person to their pre-injury level of function.
- Cost-effective – our deep expertise lets us recommend the right treatments for the individual, without escalating the costs to the insurer.
Meet our Multi-Trauma Case Managers
Yifat Bassist
Rehabilitation Case Manager
Yifat Bassist
Rehabilitation Case Manager
Yewande Akinlade
Rehabilitation Case Manager
Yewande Akinlade
Rehabilitation Case Manager
Vrushali Shetye
Rehabilitation Case Manager
Vrushali Shetye
Rehabilitation Case Manager
Sophie Taylor
Rehabilitation Case Manager
Sophie Taylor
Rehabilitation Case Manager
Saral Pankhania
Rehabilitation Case Manager
Saral Pankhania
Rehabilitation Case Manager
Rachel Treanor
Rehabilitation Case Manager
Rachel Treanor
Rehabilitation Case Manager
Pam Clarke
Rehabilitation Case Manager
Pam Clarke
Rehabilitation Case Manager
Louise Halliday
Rehabilitation Case Manager
Louise Halliday
Rehabilitation Case Manager
Michelle Mcleod
Rehabilitation Case Manager
Michelle Mcleod
Rehabilitation Case Manager
Leanne Sharp
Rehabilitation Case Manager
Leanne Sharp
Rehabilitation Case Manager
Lara Broadwell
Rehabilitation Case Manager
Lara Broadwell
Rehabilitation Case Manager
Emma Vail
Rehabilitation Case Manager
Emma Vail
Rehabilitation Case Manager
Nicola Martyniak
Rehabilitation Case Manager
Nicola Martyniak
Rehabilitation Case Manager
Jo Rawlins
Rehabilitation Case Manager
Jo Rawlins
Rehabilitation Case Manager
Katherine Keenan
Clinical Lead for Multi-Trauma
Katherine Keenan
Clinical Lead for Multi-Trauma
Penny Richardson
Rehabilitation Case Manager
Penny Richardson
Rehabilitation Case Manager
Rachel Walters
Rehabilitation Case Manager
Rachel Walters
Rehabilitation Case Manager
Amy Judge
Rehabilitation Case Manager
Amy Judge
Rehabilitation Case Manager
Emma Mirwald
Rehabilitation Case Manager
Emma Mirwald
Rehabilitation Case Manager
Clair Jones
Rehabilitation Case Manager
Clair Jones
Rehabilitation Case Manager
Katy Cartwright
Rehabilitation Case Manager
Katy Cartwright
Rehabilitation Case Manager
Karen Ogle
Rehabilitation Case Manager
Karen Ogle
Rehabilitation Case Manager
Charli Binns
Rehabilitation Case Manager
Charli Binns
Rehabilitation Case Manager
Gemma Jones
Rehabilitation Case Manager
Gemma Jones
Rehabilitation Case Manager
Jen Johnson-Burke
Rehabilitation Case Manager
Jen Johnson-Burke
Rehabilitation Case Manager
Paul Brandon
Rehabilitation Case Manager
Paul Brandon
Rehabilitation Case Manager
Rachael Brown
Rehabilitation Case Manager
Rachael Brown
Rehabilitation Case Manager
Andrea Muir
Clinical Lead for Multi-Trauma Case Management
Andrea Muir
Clinical Lead for Multi-Trauma Case Management
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Yifat Bassist
Rehabilitation Case Manager
Yifat has a range of clinical experience supporting individuals with spinal cord injuries, amputations, complex orthopaedic trauma and brain injuries. For several years, she managed rehabilitation for terror attack victims. She also worked for the Ministry of Defence, overseeing the provision of orthopaedic equipment, including orthosis and prostheses, and managing amputee rehabilitation from prosthesis fitting to functional independence. As a Case Manager, she expertly manages the full assessment and rehabilitation process for adults with complex multi-orthopedic trauma, spinal cord injuries, amputations, and brain injury. She is dedicated to supporting her clients’ return to work, helping them regain their economic and professional potential and enjoy meaningful activities once again.
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Yewande Akinlade
Rehabilitation Case Manager
As a Case Manager, Yewande has developed a keen understanding of the impact injuries can have on a person's life. Throughout her career, Yewande has worked as part of many multidisciplinary teams. In particular, she worked within a multidisciplinary team playing a key role in enabling physical activity for health promotion and disease prevention. She is experienced in undertaking immediate needs assessments and is adept at identifying and overcoming barriers to appropriate rehabilitation.
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Vrushali Shetye
Rehabilitation Case Manager
As a Case Manager, Vrushali supports clients with complex neurological, brain and orthopaedic conditions. She has experience managing hospital discharge for safe return to home, including working with social services and safeguarding teams to assure client safety. Vrushali also has a strong focus on vocational rehabilitation and can identify the most appropriate assessments to support a return to work. Her approach and philosophy to rehabilitation is to create excellent engagement with her clients and agree SMART goals that achieve the best possible outcomes.
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Sophie Taylor
Rehabilitation Case Manager
Sophie holds a mixed caseload of brain injuries and complex needs. She is adept at managing the end-to-end planning, coordination and assessment of complex rehabilitation packages for spinal injury, brain injury, amputation and complex orthopaedic issues. She also has experience in establishing complex care packages in the community, including Support Worker recruitment, supervision, training and development. Sophie is also an Advanced BABICM Member.
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Saral Pankhania
Rehabilitation Case Manager
Since qualifying as an Occupational Therapist, Saral has gained specialist experience in inpatient care with a focus on complex orthopaedic and spinal cord injury rehabilitation. She has extensive knowledge of complex care assessments, intervention and treatment planning, specifically for physical, psychological and chronic pain rehabilitation. She is also adept at understanding complex pathologies and completing treatment plans with a person-centred, holistic approach, focusing on the injured client's needs, goals and rehabilitation outcomes.
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Rachel Treanor
Rehabilitation Case Manager
Rachel's clinical career has significantly developed. She began as a staff nurse in acute respiratory medicine. She then specialised in cardiac care and worked as a sister on a Coronary Care Unit (CCU), providing care to acutely unwell cardiac patients as well as those admitted with end-stage cardiac failure. Cardiac rehabilitation was an important focus to Rachel who was active in promoting a healthier lifestyle to prevent future cardiac events, working as a strong leader and implementing many positive changes to enhance patient care and outcomes. She also worked as a Community Matron which involved being a Case Manager for patients with a variety of physical and psychological conditions, including neurological, respiratory, orthopaedic and vascular illnesses. She now proficiently supports clients with brain injuries and complex orthopaedic injuries.
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Pam Clarke
Rehabilitation Case Manager
Pam became a Case Manager in 2019, using a creative and empathetic approach to motivate and support her clients to achieve their goals. She’s experienced at coordinating independent living trials, securing appropriate accommodation for her clients, through either statutory services or the private sector, alongside overseeing any necessary adaptations. She has excellent communication skills, in both written and verbal forms, enabling her to interact effectively with her clients, their support networks and stakeholders. Pam also has a sound understanding of the Mental Capacity Act, the Deprivation of Liberty Safeguards and extensive experience working alongside Court of Protection Colleagues.
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Louise Halliday
Rehabilitation Case Manager
Louise holds a mixed caseload of clients with brain injuries and complex needs. She is adept at managing the end-to-end planning, coordination and assessment of complex rehabilitation packages for spinal injury, brain injury, amputation and complex orthopaedic issues. She also has experience in establishing complex care packages in the community, including Support Worker recruitment, supervision training and development. Louise was a founding member of the award-winning Frailty service in a Manchester Hospital in 2014. She also has a special interest in working with clients with a background of Neurodiversity.
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Michelle Mcleod
Rehabilitation Case Manager
Michelle has extensive experience working under pressure with complex cases and multi-trauma injuries. She worked in a neuro intensive care unit as well as within neurosurgery and trauma for over twenty years. She also worked at the Walton Centre in a variety of roles, managing critical care, theatres and surgical wards as well as holding a variety of roles, including quality and Governance. She believes in providing holistic support to her clients and their families from initial trauma and throughout the recovery process, focusing on client-centred care.
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Leanne Sharp
Rehabilitation Case Manager
With Leanne's extensive experience of trauma care, she is able to motivate and empower her clients to achieve optimum outcomes from their rehabilitation. Her caseload includes complex orthoapedic injury, psychological trauma and acquired brain injury for both adults and paediatrics. Leanne also has experience as a Nurse Case Manager where she developed her skills at supporting clients through their medical and rehabilitation journey. She collaborates proficiently with multi-disciplinary teams, using effective communication to achieve the best possible outcomes in her cases. Leanne considers communication an essential aspect of rehabilitation, something she learnt from her time as a Critical Care Nurse in the Middle East where it was essential for her to learn basic Arabic to provide effective care.
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Lara Broadwell
Rehabilitation Case Manager
Before becoming a Rehabilitation Case Manager, Lara's career began in a range of different clinical areas. She developed further rehabilitation experience when working in Australia, collaborating in a challenging behaviour multi-disciplinary team for adults with learning disabilities and supporting individuals to overcome trauma following catastrophic loss and help them focus on an optimum return to work and function. She is proficient in supporting individuals following major trauma incidents and providing complex multi-trauma rehabilitation, neurology – including brain injury – as well as amputation and pain management, including Complex Regional Pain Syndrome. Lara is a firm believer in maximising her clients' independence and quality of life.
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Emma Vail
Rehabilitation Case Manager
Across her career, Emma has gained experience in a variety of clinical areas including, Neurology, Orthopedics, HDU, ITU and inpatient Neurological-rehabilitation. Whilst working in the acute sector and community environment, Emma dealt with complex orthopedic traumas and neurological cases, including acquired brain injuries, spinal cord injuries and amputations. Spinal cord injuries, as well as complex multi-trauma, are her main injury support focus now as a Case Manager, providing communicative, empathetic and sensitive rehabilitation case management in Scotland and the Scottish Islands.
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Nicola Martyniak
Rehabilitation Case Manager
As a results-driven, client-centred Case Manager, Nicola is focused on helping Injured Parties return to optimum independence and work. She has worked in a variety of clinical and rehabilitation settings, including Wrightington Hospital, where she was involved in complex assessment and discharge planning for those with complex orthopaedic needs. She is excellent at managing the end-to-end planning, coordination and assessment of rehabilitation plans for complex poly-trauma, brain injury and amputation. She also has extensive experience working closely with the court of protection and is a volunteer at a Family Magistrate.
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Jo Rawlins
Rehabilitation Case Manager
As well as working in NHS and private services, Jo also worked in Social Services, developing adaptations and specialist equipment to increase client independence. She also completed community and hospital assessments to prevent unnecessary hospital admissions and supported clients with learning disabilities in developing daily living skills and increasing independence. Jo has extensive experience managing clients with neurological conditions, orthopaedic injuries, amputations, spinal injuries and muscular dystrophy. As a Case Manager, Jo focuses on empowering independence and has worked with individuals with learning disabilities, assisting the transition to independent living, setting goals regarding personal care and domestic activities, supervising carers and monitoring progress.
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Katherine Keenan
Clinical Lead for Multi-Trauma
Katherine is a dedicated and results-driven Occupational Therapist whose clinical experience has been developed internationally. She now specialises in trauma & orthopaedics, elderly care, psychiatry and post-surgical rehabilitation and is highly skilled at coordinating complex discharges and ensuring smooth execution by leveraging a strong network of contacts, spanning rapid response, care agencies, district nursing and community therapy. Katherine has developed her role as a Case Manager over the years and now works as a Clinical Lead for Multi-Trauma within our team, supporting and guiding other Case Managers in their cases.
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Penny Richardson
Rehabilitation Case Manager
As an Occupational Therapist, Penny was actively involved in the development and clinical governance of acquired brain injuries, adult mental health, orthopaedics, forensics and early intervention services. Penny has also developed, implemented and managed an Occupational Therapy service within a private rehabilitation unit for adults with acquired brain injuries and/or complex mental health care needs. She is a person-centred, effective, evidence-based Rehabilitation Case Manager and proficiently coordinates multi-disciplinary teams to achieve optimum outcomes.
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Rachel Walters
Rehabilitation Case Manager
Rachel specialises primarily in trauma & orthopaedics and has significant experience of polytrauma. She drives optimal client outcomes through a holistic and hands-on approach, including attending medical and discharge planning appointments and overseeing the planning and execution of complex care plans. She also delivers vocational rehabilitation, liaising with clients, employers, advisors, occupational health, HR and other stakeholders to support clients in restoring their economic and professional potential within exceptional timeframes.
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Amy Judge
Rehabilitation Case Manager
Amy developed clinical experience as a qualified nurse in Learning Disabilities since 2014. She has supported children, young persons and adults who have a Learning Disability, mental illness, complex care needs, integrating health needs and multi-trauma injuries. She also worked privately within a community setting caring for a young child who sustained a brain injury due to a motor incident. As part of this, she collaborated with a multi-disciplinary team and trained a full care team to effectively assist with rehabilitation. She now focuses on supporting adults with acquired brain injuries and/or stroke; and mental health conditions.
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Emma Mirwald
Rehabilitation Case Manager
Emma's extensive nursing experience has focused on supporting individuals with long-term care needs. She has gained experience in supporting individuals, and their families, with complex medical conditions and long-term disabilities, including acquired brain injury, spinal injury, neurological conditions and orthopaedic injuries. She empowers and motivates her clients to take control of their own long-term conditions, helping them live as independent lives as possible.
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Clair Jones
Rehabilitation Case Manager
Clair is an accomplished Senior Occupational Therapist who has provided managerial and leadership expertise and delivered community and statutory rehabilitation, intermediate care and rapid response functions. She's developed her case management role to more than supporting a range of complex conditions, including orthopaedic trauma, hand and upper limb injuries and amputee rehabilitation. As a Case Manager, Clair has also used her experience within the social care and council housing sector to support housing adaptations and specialist equipment provision. She also has extensive experience managing complex vocational rehabilitation and neurological rehabilitation packages.
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Katy Cartwright
Rehabilitation Case Manager
Having worked as a Case Manager since 2007, Katy is proficient in coordinating complex care packages and building and leading high-performing multi-disciplinary teams. She focuses on supporting clients with a range of complex conditions in restoring their economic and professional potential via robust vocational rehabilitation. This includes supporting those unable to return to their previous employment in finding purpose through meaningful voluntary activities and alternative employment.
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Karen Ogle
Rehabilitation Case Manager
Karen has worked in the personal injury sector with physiotherapy clients since 1996. Within this, she has worked in elective and Traumatic Orthopaedic surgery, Head Injury, Spinal Injury, Multi-Trauma and Occupational Health rehabilitation. She believes in providing exceptional support to help clients return to safe and sustainable employment and works with broad multi-disciplinary teams to achieve this goal. As well as working as a Multi-Trauma Case Manager, she also specialises in brain and spinal injury rehabilitation.
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Charli Binns
Rehabilitation Case Manager
Following her qualification as a Physiotherapist, Charli went on to specialise in Neurological rehabilitation, working in some of the largest neuro rehab centres in the UK. She has facilitated many complex client journeys through acute care, long-term rehabilitation and discharge, with a focus on functional independence and client focused goals. She's also been able to provide supervision and training to others working in neurorehabilitation. As a person with a passion for learning, Charli has completed further training in spasticity management. She believes in developing her own knowledge to benefit her injured clients and is always willing to learn new skills and innovations to achieve optimum outcomes.
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Gemma Jones
Rehabilitation Case Manager
Gemma has treated a wide range of patients from acute traumatic injuries to those with persistent pain. She has a wealth or specialist orthopaedic experience, including establishing a rapid recovery program following joint replacements and spinal surgery, including setting up post-operative care, equipment requirements and ongoing rehabilitation needs. As a Case Manager, she develops long-term, holistic rehabilitation plans, identifying and overcoming barriers to recovery to help her clients return to sustainable work in a safe and timely manner following complex multi-trauma injuries.
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Jen Johnson-Burke
Rehabilitation Case Manager
As part of Jen's clinical experience, she spent fourteen years post-qualification as a Physiotherapist in a range of NHS, private sector and case management roles. In this time, she managed the assessment and treatment of patients with complex orthopaedic injuries, neurological conditions, spinal injuries and musculoskeletal injuries. As a Case Manager, Jen is now adept at spearheading the planning, coordination and delivery of holistic and multi-disciplinary rehabilitation packages for complex orthopaedic and musculoskeletal injuries, lower and upper limb conditions and psychological injuries.
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Paul Brandon
Rehabilitation Case Manager
As a Physiotherapist, Paul gained experience across orthopaedics, musculoskeletal management, chronic pain management, rapid response, occupational health, palliative care and sports injuries within both the NHS and private healthcare. He is an accomplished Rehabilitation Case Manager with a track record of consistently delivering optimal client outcomes whilst managing complex cases from end-to-end.
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Rachael Brown
Rehabilitation Case Manager
Rachael is a highly effective Rehabilitation Case Manager with extensive experience of both inpatient and community rehabilitation. She has delivered rehabilitation programmes to individuals with long-term physical disabilities and cognitive impairments at home and has collaborated with multi-disciplinary teams, managing inpatient discharges, long-term community rehabilitation, grants for home adaptations and working in partnership with local authorities. With her main injury specialisms focusing on complex orthopaedic and musculoskeletal injuries, she focuses on achieving timely, sustainable recovery, including return to work, for her clients.
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Andrea Muir
Clinical Lead for Multi-Trauma Case Management
Since qualifying as an Occupational Therapist in 2004, Andrea has developed extensive clinical experience in a broad variety of complex multi-trauma injuries. She's also gained extensive clinical leadership experience before becoming a Clinical Lead for Multi-Trauma services at Corporé. As well as providing bespoke assessments to better understand the needs and progress of her clients' rehabilitation, Andrea is also trained to provide Functional Capacity Evaluations (FCE's).
Additional Features of our Case Management Approach
The Treatment Network
With access to over 5000 medical experts in their field, nationwide, our sister company, The Treatment Network, provides our case management services with the most appropriate intervention for physical, psychological and hospital support.
The Treatment Network
With access to over 5000 medical experts in their field, nationwide, our sister company, The Treatment Network, provides our case management services with the most appropriate intervention for physical, psychological and hospital support.
Digital Treatment Services
Accessing a wide range of treatment options to ensure the right intervention is used in every individual case.
Digital Treatment Services
Accessing a wide range of treatment options to ensure the right intervention is used in every individual case.
Assessments
Helping our Case Managers determine the facts of every personal injury and find out what’s really happening, to enable us to tailor our services in every case.
Assessments
Helping our Case Managers determine the facts of every personal injury and find out what’s really happening, to enable us to tailor our services in every case.
Supporting legal firms and their clients
Our award-winning Case Managers work together with Solicitors and legal experts around the UK. We work together with you to evolve your processes and support the rehabilitation of the people who need us. We work together, using expert case management, because when we do, optimum outcomes can empower recovery.
Awards and Memberships
